Goal 2: Delivering Sustainable Growth and Future-Proofing The Business

  • Economic and Business Performance​
  • Technology and Innovation
  • Quality and Customer Satisfaction
  • Sustainability-Oriented Products and Services​

Economic and Business Performance

Financial performance is critical to the sustainability of the Group as well as our ability to meet our commitments and create value for our stakeholders. We therefore place great emphasis on producing a healthy financial scorecard at the end of every year.

In addition, we undertake advanced planning and preparatory work to ensure that the Group is adequately prepared and has the capacity to operate critical business functions during emergency events.

Technology and Innovation

Implementation of activities aimed at developing new products or services or improving existing products, services or processes to increase competitive advantage. This includes leveraging digital innovations to deliver new product offerings and utilising Industry 4.0 applications to improve processes, services and business models.

Quality and Customer Satisfaction

Implementation of a customer-centric culture to enhance customer satisfaction, including ensuring the quality of products and services, establishing mechanisms to gauge customer satisfaction and building positive relationships with customers.

Sustainability-Oriented Products and Services

Offering of products and services with sustainability features, particularly those that contribute to the attainment of United Nations' Sustainable Development Goals (SDGs) as per the four pillars of 'Peace, Prosperity, Planet and People'.

This includes products that promote sustainable agriculture, improve healthcare and well-being, contribute towards quality education, enable sustainable cities and communities, support the rule of law for peace and shared prosperity, encourage financial inclusion as well as ensure access to affordable energy for all.

PERFORMANCE HIGHLIGHTS

+
0
%
revenue in 2021 against 2020
0
business units are
ISO 9001:2015
certified

Spent

RM
0
million
for R&D in 2021
0
Continuous improvement projects
completed in 2021, enabling cost saving of
RM
0
million

*all figures displayed are as of FY2021

All aspects of business operations are constantly being tested by a continuous stream of global megatrends. Indeed, the importance of an organisation’s resilience and agility has come to the forefront, fundamentally changing how companies operate and sustain in the long term.

In our journey to deliver sustainable growth and future-proof the Group and its diverse businesses, we recognise the importance of having a solid business continuity plan in place to ensure minimal disruption to our operations in the face of major disasters.

We also look at how we can harness technology and focus on innovation in our products and services, to continuously meet the evolving demands and expectations of customers, in order to remain relevant. At the same time, it allows us to develop sustainable products and services that deliver environmental, social and economic benefits.

Economic and Business Performance

Technology and Innovation

Quality and Customer Satisfaction

Sustainability-Oriented Products and Services

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